Customer Service can be challenging. But there is still no excuse for showing sincere appreciation to your customer each and every time they see you. In this video, I tell a story about a time I visited a coffee stand in Montana. As you will see, it didn’t turn out so well, and I learned a few valuable customer service lessons from that experience.
Out-Nordstrom Nordstrom Customer Service is all about taking care of the customer and showing them sincere appreciation. When we don’t take the time to really show our customers that we care about them, and to make sure that we clearly communicate our sincere appreciation for them, we can often miss out on opportunities to keep our relationship with that customer. All it takes to lose a customer for life is to come across as if you don’t care, or in the case of the latte stand owner, to talk down to that customer. We should always keep in mind that the CUSTOMER IS THE BOSS, and treat them with respect and sincere gratitude.
You can find more customer service lessons like these in my FREE book: The Happy Customer Handbook. Just click the link and I’ll send you the book, and I’ll even pay the postage!
Take a moment before you interact with your next customer and ask yourself: “Am I ready to show this customer my appreciation through my smile, my greeting, my service, and most of all my attitude?” Just reminding yourself that the customer is the boss will help you get in the mindset of delivering exceptional customer service, and you’ll set yourself apart from the competition because of your exceptional attitude.
Remember, Only Happy Customers Come Back
Keith Lee
P.S Want to know more about Out Nordstrom Customer Service? Just click here.