Keith Lee Books and Resources
How to Control Your Business and Your Life
If you’re a business owner with employees and one of the following describes you, this book is for you:
- I have become a slave to my business. It seems like I’m always responding to things and taking care of problems. I have no time for myself. This is not fun.
- My business runs well, but if it ran smoother and I didn’t have to do so many “regular everyday menial things” then I could work on actually improving and growing the business.
- My business is great, but I’m always looking for ways to improve our efficiency and effectiveness.
Like most who come to this site, you’re likely an accomplished, driven, business owner, or top manager… and since you’re still reading you know that if you could control your business better you could accomplish even more. That’s what this book is all about – showing you exactly how to take control of your business with Step-By-Step, Easy to Implement Systems.
You will take TOTAL control of your business when you create systems to control your business.
The Happy Customer HandBook
While studying some of the world’s best customer service companies in the early 1980’s, Keith Lee determined that creating an Exceptional Customer Service Company was one of the best things he could do to make his company the choice for retailers. Today he is more convinced than ever that providing exceptional customer service has been key to his success, will be key to his continued success, and can make a huge difference in the success of your business.
While a significant amount of the information his book is his own creation, a large amount originated with exceptional customer service businesses like Nordstrom, Disney, FedEx, Stew Leonard’s Dairy, Cabela’s and others.
This book originated as an in-house reference resource for achieving great customer service in Keith’s company, American Retail Supply. He then shared the information in the Retail Tips he sends to his customers. The response he received was so positive he decided to his tip into a resource for his customers. From that he The Happy Customer Handbook.
Keith used to think he was in the business of selling price guns to retail stores. Then he thought he was in the business of selling price guns and packaging to retail stores. Then he decided he was in the business of selling retailers everything they needed to operate their stores.
Now Keith knows what business he is really in.
In the early 1980’s Keith watched Tom Peters and Robert Waterman’s video In Search of Excellence. The video shows first day cast member (employee) training at Disney World. The trainer at Disney asks the new cast members, “What business are we in? We know that GMC makes cars, and Whirlpool makes refrigerators. What do we make at Disney?” The answer is, We Make People Happy. From that moment on Keith knew what business he was in, We Make People Happy.
That’s why Keith calls the customer service his company provides and teaches, Make-You-Happy Customer Service.