“Create Customer Service Legends”
The goal of Make-You-Happy Customer Service is to create a culture in which exceptional customer service is the norm. A culture in which indifferent customer service is simply not an option. Creating Customer Service Legends is a great way to do that and here’s a great way to create customer service legends.
We encourage every team member to send an ‘Atta Boy’ or an ‘Atta Girl’ whenever they notice another team member who has gone ‘Above and Beyond’ in providing Make-You-Happy Customer Service to another team member, or client.
When someone sees that a team member has gone above and beyond they simply send an email to the entire company with the subject line ‘Atta Boy’ or ‘Atta Girl.’ This simple idea is one of the best things we’ve ever done to create a culture of providing exceptional customer service. With no effort from management our “Atta Girls” and “Atta Boys” keep our Make-You-Happy Customer Service philosophy in the forefront continually.
Here’s an ‘Atta Boy’ from Mark Turner about our POS tech crew. Remember, this gets sent to the entire company.
“I asked the tech guys if they could answer a question (no charge) for a prospect who has RMS from another vendor in one store and is adding a second store. Her current vendor could, or would not answer and she tried the online help at Microsoft to no avail. Our guys agreed to help her, Brian called and left a message, the prospect called back and Peter took care of her.
I talked to her today and she said, ‘He was wonderful! Your quote was a few hundred more than the other guys and money is tight, but you guys are getting the business for sure.'”
Here’s another ‘Atta Girl’ from Ariane in sales about Dorothy in purchasing. See the article below for a discussion about internal customer service.
“Thank you Dorothy for helping me enter a Lozier order. This is my first one and Dorothy took the time to come sit with me to make sure I understood how to enter the order so it made sense for sales, purchasing, and the client! Way to go, Dorothy for an “..and then some attitude”
Atta Boys and Atta Girls have been a great addition for our company and I bet they will be for yours also.
Implement ‘Atta Boys’ and ‘Atta Girls’ in your business.
You can get my hardcopy book (not an e-book), The Happy Customer Handbook, 59 Secrets to Creating Happy Customers Who Come Back Time and Time Again and Enthusiastically Tell Others About You at www.TheHappyCustomerHandbook.com. Your cost is $2.97 and that includes shipping and handling.
