How to create Happy Customers who come back time and time again and enthusiastically tell others about YOU!
"Thanks, Keith. The norm in my industry is to go Out-of-Business. You have helped to change that for me and made my business the gold standard by which other businesses compare themselves."
Rolf Williams
Owner, Jerrol's Book & Office Supply, Ellensburg, WA
Your Customer Service System Includes:
Out-Nordstrom Nordstrom Customer Service System
You get  the complete done-for-you system. Plug it right in to your business...
You implement these customer service principles in your business quickly by following the step-by-step instructions provided in the system. We even give you guides and workbooks to make the process smooth and effective.
3 Months FREE Customer Service Inner Circle Membership
Persistent and consistent training. Put your ongoing customer service on autopilot...
You also get a FREE 3 month membership in Keith's Customer Service Inner Circle which includes monthly newsletters and DVD's, as well as weekly emails and more to keep customer service at the front of your team's mind. This is a huge part of making customer service training "stick" and you get these tools FREE for 3 months.
Want to know more? Scroll down to see everything that comes inside...
Jumpstart your customer service NOW
Double Guarantee (see below)
Here's what you get...
  •      Fast Start Guide - Use this step-by-step guide to get Out-Nordstrom Nordstrom Customer Service implemented fast. If you have more than one level of management you'll also use this guide to introduce the system to your management team before you introduce it to your entire team. The Fast Start Guide includes the 7 quick easy things you need to do the day you present your initial training, that will improve your customer service by 100% within one week.
  •      Out-Nordstrom Nordstrom Customer Service System Training DVD - Use this DVD when you introduce your team to Out-Nordstrom Nordstrom Customer Service and for on-going training.
  •      Leader's Guide - Use this Leaders Guide for your first time training with your team. You can use the script word-for-word or use it as a guideline when introducing the system to your team.
  •      Training Workbook and Answer Key - Your team members will complete this workbook while they watch the training DVD. This insures they understand the key points and understand your Out-Nordstrom Nordstrom Customer Service expectations. The answer key is included for you
  •      Out-Nordstrom Nordstrom New Employee Customer Service System Training DVD - The first training that every new team member should get is on customer service. If you’re committed to Make-You-Happy Customer Service you need to convince each and every team member that their most important job is customer service, and the absolute best way to do that is to make sure their very first training is in customer service. With the exception of the opening, this DVD training is the exact training your entire team received. This DVD opens with: “Welcome and congratulations, you’re our next customer service superstar. We hired you just for that reason.  During the interview process we asked questions and we determined that yes you have the attitude to be a customer service superstar and that’s why you’re receiving this training as the first training you get, so that you know how important customer service is to us.”   It goes on to further introduce the new team member to your exceptional customer service philosophy.   The rest of the DVD is exactly the same as the one your entire team watched. 
  •      New Employee Training Leader's Guide - Use this guide on the first day of training for each new employee. This training should be led by the new employee's direct supervisor. You can use the Leaders Guide script word-for-word or use it as a guideline when introducing the system to your team
  •      New Employee Training Workbook and Answer Key - Each new team member will complete this workbook while they watch the training DVD. This insures that they understand the key points and understand your Out-Nordstrom Nordstrom Customer Service expectations. The answer key is included for you.
  •      Ongoing Training Guidelines – Almost all customer service training fails and it all fails for the same reason. There is no consistent and persistent follow up. Use these guidelines to insure that you customer service training sticks.
  •      Resource CD – Everything listed above is on this CD in MS Word documents so you can tweak it to fit your business needs.
The Out-Nordstrom Nordstrom Customer Service System Comes With My
Double Guarantee
  •          If you don’t like it for any reason what-so-ever (the binder cover clashes with the books in your bookcase), return the system for a full, no-questions asked, refund any time within the first year.
  •           If you actually do something to implement even one thing in the system and you want to return it; you can return it at any time for a full refund.
Your price for the Out Nordstrom Nordstrom System:
Today $397
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